To understand the shipment methods Udyogbags.com uses, you should bear in mind certain principles when you place your order. Then we prepare your order and ship it to you via our courier. From the time your order is dispatched from our Order Processing Center, it takes 2 – 7 working days to reach you.
Udyogbags.com delivers to most locations within India. For logistical reasons, we are unable to deliver to few places.
Udyogbags.com does not deliver outside India.
Udyogbags.com dispatches all parcels using a courier chosen according to your order or the type of products sold on Udyogbags.com to offer you a fast and reliable delivery service.
With this service, your parcel is delivered within 2 – 7 working days of being dispatched.
You can track your delivery via the our mail service.
1. No Extra Charged for every single transaction made under Cash on Delivery option. Cash On Delivery service available only for Kolkata surrounding area.
2. No delivery charge is levied by Udyogbags.com above the value of INR 1500 (Rupees one thousand and five hundred only).
It usually takes us 2-3 days to prepare your package for shipping. Then we prepare your order and ship it to you via our courier. From the time your order is dispatched from our Order Processing Center, it takes 2 – 7 working days to reach you.
We are unable to make changes to your expected delivery date. Once we receive the stock in our Order Processing Center, the items are sorted and put into parcels for dispatch to our members. During this preparation phase, we are unable to intervene to dispatch your parcel before or after the others.
Despite our best efforts and those of our courier, certain issues can arise before your parcel is delivered. In order to guarantee you a quality service, Udyogbags.com promises to do its best to find the causes and resolve the problem in a timely manner.
» What should I do if I cannot track my order online?
Once your parcel has been dispatched, an email containing your parcel information is sent to you by our end.
If you are unable to view any information regarding your parcel, we recommend that you contact us so we can follow up on your order.
» What happens if I am not available to receive my parcel?
Should you not be present when our courier attempts to deliver your parcel, our courier partner makes attempts to reach you via a phone call. Please ensure that you take calls from our courier partner to facilitate delivery of your package. A second attempt will automatically be made within 24 hours. After the second attempt, our courier will hold on to your parcel for 3 days awaiting further instructions from the recipient before returning your parcel to Udyogbags.com.
Once the parcel has been sent back to us, you must wait until it arrives in our Order Processing Center. At this time you will automatically receive an email asking you if you would like us to resend your parcel .We will hold the parcel for you at our Order Processing Center for a week from the time we send you an email. If we do not hear from you in this timeframe we will need to cancel your order.
Please note the shipment cost for resending the parcel will be borne by the customer.
Also please note, since cash on delivery( COD) is a special service where we ship your order without any prepayment, we may be forced to discontinue the option of COD in your account should you fail to accept your COD parcel when it is delivered to you.
» What should I do if I receive a damaged parcel?
If when you receive your parcel you notice that it is damaged you should refuse to accept it.
All parcels are guaranteed to be in perfect condition when they are dispatched from our Order Processing Center, complete with security tape that should be visible and intact.
If you refuse your parcel, please let us know via an email to [email protected]
» What should I do if a damaged parcel has been left for me?
If your parcel was left for you in your post-box, or if your neighbour/ reception/ anyone on your behalf has accepted it, and it is damaged, the parcel is considered as “Accepted”.
If on opening your parcel you notice that items are damaged or missing, please inform us via an email on [email protected] within 24 hours of receipt of your order.
» I have received a defective item or my order is incorrect
If you notice that the items you’ve received are faulty or if your parcel does not contain the items you ordered, please contact us within 24 hours of receiving the parcel.